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Security Privacy and Cookie Policy

Security Policy is secure. You can check that the page is secure when http:// is replaced by https:// in front of in your browser window. You will also notice a small padlock appear in the URL bar of your browser window.

Knowing how important it is to securely store the information you may provide us with, Marginal LTD T/A FETCH maintains the highest levels of security. All online card payments are handled by Axcess Merchant Services and everything that is transmitted via the internet is done so using SSL encryption technology behind state of the art firewalls, along with advanced security software. 

You can rest assured that that we take the security and privacy of your payment details and personal information very seriously. Please note we do not store any card payment details.

Our website is secured by Rapid SSL SHA256 CA certificates from GeoTrust Inc.

PCI DSS Compliance

The FETCH website is fully PCI DSS compliant giving you peace of mind with the added security.


Phishing is the practice of attempting to trick you into giving out confidential information. A common way of doing this is an email falsely claiming to be a legitimate company requesting the user to send private information that can then be used for identity theft and fraud.

We never ask you to send any personal details via email. For security reasons we will always ask you to contact us by phone. If you receive an email claiming to be from FETCH requesting private information, please do not respond. Instead give us a call and let us know so we can pass it on to the relevant authorities.

Privacy Policy

We consider your privacy to be of the highest importance and promise to never release your personal details to any third party for mailing or marketing purposes.

When making a purchase on our site we collect personal information from you (such as your name, email details, billing address and other information needed to process your order and send it to you). This information is held on secure servers. Marginal LTD T/A FETCH fully complies with all applicable Data Protection and consumer legislation and treats all your personal information as fully confidential.

Our privacy policy sets out how FETCH uses and protects any information you provide us with when using this website. If when using this website, we ever ask you to provide information by which you can be identified, you can rest assured it is only ever used in accordance with this policy statement.

From time to time, FETCH may need to review and amend this policy by updating this page. Please make sure to review this page when you visit to ensure you are happy with any changes.

Information we Collect

We may collect the following information;

  • Name
  • Contact information including email address
  • Demographic information such as postcodes along with your preferences and interest
  • Other information relevant to customer surveys or offers

An exhaustive list of cookies we collect can be found in the List of Cookies We Collect section.

What do we do with the information we gather?

We require this information to understand your needs and to provide you with the best service possible for the following reasons;

  • Internal record keeping
  • We may use the information to help improve our services or the products we offer
  • We may periodically send promotional emails about special promotional offers, new products or brands, or other information we feel you may find of interest. This will be sent to the email you have provided us

Third Party Links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to us at;

Marginal LTD T/A FETCH, 15 Havelock Road, London. SW19 8HE.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of Cookies We Collect

The table below list the cookies that we collect and what information they store.

COOKIE name                                     COOKIE Description
CART                                                    The association with your shopping cart.
CURRENCY                                          Your preferred currency
CUSTOMER                                         An encrypted version of your customer id with the store.
CUSTOMER_AUTH                            An indicator if you are currently logged into the store.
CUSTOMER_INFO                             An encrypted version of the customer group you belong to.
NO_CACHE                                         Indicates whether it is allowed to use cache.
ORDER HISTORY                                A link to information about your cart and viewing history if you have asked the site.
POLL                                                    The ID of any polls you have recently voted in.
STF                                                       Information on products you have emailed to friends.
USER_ALLOWED_SAVE_COOKIE    Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS                  The products that you have recently viewed.
WISHLIST                                            An encrypted list of products added to your Wishlist.
WISHLIST_CNT                                  The number of items in your Wishlist.
trackPageview                                  Google Analytics - Enhanced Link Attribution.
__UTMA Google Analytics              Tracks each user's amount of visits, first, last visit.
__UTMB Google Analytics              Used to track when a visit starts.
__UTMC Google Analytics              Used to track when a visit approximately ends.
__UTMK Google Analytics              Digest hashes of UTM values.
__UTMLI Google Analytics             Enhanced Link Attribution.
__UTMV Google Analytics              Used for user-custom variables in Analytics.
__UTMX Google Analytics              Used by Google Website Optimiser to improve webpages.
__UTMZ Google Analytics              Used to track where a visitor came from e.g. search engine.
LHAFF                                                 This cookie helps us to see where you've come from.