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Privacy, Security and Cookie Policy

Friday 25th May 2018 (version 1.0)

Our Privacy, Security and Cookie Policy explains why and how we will use the personal information that we have obtained from you, with whom we share it and the rights you have in connection with the information we use. Knowing how important it is to securely store the information you may provide us with, Marginal LTD trading as “FETCH” maintains the highest levels of security. Please read the following carefully.

 

Who We Are

The Owner of this website is Marginal LTD trading as "FETCH" a company registered in England and Wales, whose registered office address is Arch 6 Voltaire Road, London SW4 6DH. Company Registration Number 11039629. Vat Number GB283918857. Throughout the site, the terms “FETCH”, “we”, “us” and “our” refer to Marginal LTD trading as “FETCH”. Marginal LTD trading as “FETCH” is the controller in relation to the processing activities described below. We decide why and how your personal information is processed.

 

Privacy Policy

We consider your privacy to be of the highest importance and promise to never release your personal details to any third party for mailing or marketing purposes.

When making a purchase on our site we collect personal information from you (such as your name, email details, billing address and other information needed to process your order and send it to you). This information is held on secure servers. Marginal LTD trading as “FETCH” fully complies with all applicable data protection and consumer legislation and treats all your personal information as fully confidential.

To enable us to serve you efficiently, reputable third-party payment providers handle all our payment transactions. They receive the information needed to verify and authorise your payment, allowing us to process your order. Please note we do not store any card payment details.

Our privacy policy sets out how FETCH uses and protects any information you provide us with when using this website. If when using this website, we ever ask you to provide information by which you can be identified, you can rest assured it is only ever used in accordance with this policy statement.

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

From time to time, FETCH may need to review and amend this policy by updating this page. Please make sure to review this page when you visit to ensure you are happy with any changes.


Information we Collect

We may collect the following information;

  • your title, name and contact details i.e. email address, telephone number, postal address, social media handle
  • your date of birth
  • gender
  • any information you may include in correspondence with us, or in forms you submit to us, at our store or when using our website or social media pages
  • details of your orders and purchases
  • your marketing preferences
  • the opinions and other information you may provide when responding to customer surveys, product reviews and competitions
  • your identification information when exercising the rights that you have in relation to our processing of your personal information
  • details of any transactions between you and us
  • details you provide us with when you contact us with a query or an issue
  • your payment details and, in relation to certain refunds, your bank account details

When you visit our site we automatically collect:

  • the frequency of your visits
  • IP address of your device and details regarding the type of device and browser software you use to access our website
  • details of your use of our website, including where and when you clicked on certain parts of our website and details of the webpage from which you visited it
  • the date and time you visited our website
  • the pages you visit on our website and how long you visit us for
  • the website address from which you accessed our website
  • details regarding when and how you consented to receive marketing communications from us, including the date you provided your consent
  • cookie information (for more information please see our Cookie Policy

 

What do we do with the Information we Gather?

We require this information to understand your needs and to provide you with the best service possible for the following reasons;

  • To process and fulfil your order or any other transaction you have entered into with us
  • Internal record keeping relating to the exercise of any of your rights relating to our processing of your personal information
  • to take any actions in relation to health and safety incidents required of us by law
  • to handle and resolve any complaints we receive relating to the services and products we provide
  • We may use the information to help improve our services or the products we offer
  • Where you have requested to receive our newsletter, we may periodically send promotional emails about special promotional offers, new products or brands, or other information we feel you may find of interest. 
  • to enable us to tailor and personalise our marketing communications based on your attributes, for example by sending you a message on your birthday
  • to send you an email if you have closed your browser with items in your shopping basket, asking if there was a problem with which we can help
  • to send you electronic marketing information after you have purchased a product or service from us, made a purchasing enquiry or subscribed to our newsletter. At the time we first collect your details we will give you a simple way to opt out and object to our sending you electronic marketing information. This option will be repeated in every subsequent marketing message we send you. We will only contact you with information about our own similar products and services, which we hope you will like. You have the right to object to us sending you this information at any time
  • in some cases, we may use automated methods to analyse and evaluate information that you have provided to us. We collect and analyse this information so that we can deliver the most appropriate customer experience to you, by tailoring and making relevant all our services and communications.
  • to reply to correspondence you send to us and fulfill any requests that you make of us
  • to administer our website and our social media pages and for internal operations, including troubleshooting, testing and statistical reasons
  • for the prevention of fraud and other criminal activities
  • Where you have asked us not to contact you for marketing purposes, we keep a record of this on our suppression lists to be able to comply with your request
  • to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings
  • to inform you of updates to our terms and conditions or other policies
  • to process your payment card or bank details when taking payment for your orders or when providing a refund
  • to run competitions and promotions that you may enter from time to time and to allow us to distribute any prizes
  • to notify you of any product recall issues

 

Disclosing Personal Information

We only disclose your personal information outside our business in very limited circumstances. We will never sell your personal information to third parties.

We may disclose your information to our third-party service providers for the purposes of providing services to us or directly to you on our behalf. This includes the operation and maintenance of our website and social media pages. These third-party service providers can be categorised as follows;

  • Banks, payment processors and financial services providers
  • Server software system providers, including database, email and document management providers
  • Delivery and mailing services providers
  • Insurers and insurance brokers
  • Legal, security and other professional advisers and consultants
  • Service Providers for email marketing campaigns
  • Social media platforms
  • Website developers
  • Website and data analytics platform providers
  • Website hosting services providers

 

Controlling Your Personal Information and Opting Out

You may choose to restrict the collection or use of your personal information in the following ways:

  • Look for the box that you can click to indicate that you do want to recieve direct marketing newsletters from us. If you do not wish to receive these newsletter, just do not click the box
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing from the newsletter via the link in the email you recieve or by writing to us at the address below or emailing us at info@fetchshop.co.uk

We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to us at;

Marginal LTD T/A FETCH, Arch 6 Voltaire Road, London SW4 6DH.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Children

You must be aged 18 or over to use our website or make a purchase from us. We do not sell products or services to children nor do we market to them.

 

Security Policy

http://fetchshop.co.uk is secure. You can check that the page is secure when http:// is replaced by https:// in front of www.fetchshop.co.uk in your browser window. You will also notice a small padlock appear in the URL bar of your browser window.

All online card payments are handled by either Axcess Merchant Services or PayPal and everything that is transmitted via the internet is done so using SSL encryption technology behind state of the art firewalls, along with advanced security software. 

You can rest assured that that we take the security and privacy of your payment details and personal information very seriously. Please note we do not store any card payment details.

Our website is secured by Rapid SSL SHA256 CA certificates from GeoTrust Inc.


PCI DSS Compliance

The FETCH website is fully PCI DSS compliant giving you peace of mind with the added security.

 

Phishing

Phishing is the practice of attempting to trick you into giving out confidential information. A common way of doing this is an email falsely claiming to be a legitimate company requesting the user to send private information that can then be used for identity theft and fraud.

We never ask you to send any personal details via email. For security reasons we will always ask you to contact us by phone. If you receive an email claiming to be from FETCH requesting private information, please do not respond. Instead give us a call and let us know so we can pass it on to the relevant authorities.

 

Third Party Links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

List of Cookies We Collect

The table below list the cookies that we collect and what information they store.

 

COOKIE name                                          COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

PETTABS

Remembers which rolling banners have been displayed to resume the same banner when you come back to a page.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

trackPageview

Google Analytics - Enhanced Link Attribution.

__UTMA

Google Analytics - Tracks each user's amount of visits, first, last visit.

__UTMB

Google Analytics - Used to track when a visit starts.

__UTMC

Google Analytics - Used to track when a visit approximately ends.

__UTMK

Google Analytics - Digest hashes of UTM values.

__UTMLI

Google Analytics - Enhanced Link Attribution.

__UTMV

Google Analytics - Used for user-custom variables in Analytics.

__UTMX

Google Analytics - Used by Google Website Optimiser to improve webpages.

__UTMZ

Google Analytics - Used to track where a visitor came from e.g. search engine.

 

Retention Periods for Personal Information

We will not hold your personal information in an identifiable format for longer than is necessary, for the purposes for which we collected it. In rare circumstances we retain your personal information indefinitely (e.g. to suppress marketing messages, where you have opted out). The length of time for which we retain personal information will depend on the purposes for which we collect it as required by applicable laws and to establish, exercise or defend our legal right.

 

Your Rights

You have several rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to verify your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received full details of your request.

You have the following rights, some of which may only apply in certain circumstances.

  • to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • to object to processing of your personal information
  • to withdraw your consent to processing your personal information
  • to restrict processing of your personal information
  • to have your personal information erased
  • to request access to your personal information and information about how we process it
  • to electronically move, copy or transfer your personal information in a standard, machine-readable form
  • rights relating to automated decision making, including profiling

 

Contact us

You can contact us with your queries in relation to this policy or for any other reason by post, email or by phone.

To contact us for any reason, including to exercise any of your rights in relation to your personal information, please use the information provided in the Contact Us page.