CollectSame daynext day ukworldwide express

Contact Us

Get in Touch

We’re always excited to hear from our customers. Whether you want to place or track an order, need to ask us that question that you daren’t ask anybody else or just want to give us some feedback. Our team are here to help make your FETCH experience the best it can be.

Don’t be shy, get in touch using any of the following methods.

By Phone

Social media isn’t the answer to everything and nothing gets things done quicker than a good old-fashioned conversation. Give us a call any day of the week between 11:00am and 18:00pm seven days a week! We’re waiting to hear from you so pick up and dial 020 4539 8992 .

By Email

If we aren’t here to help when you need us to be, the best way to get in touch is to send us an email. We promise to reply to you within 24 hours at the very latest. When it comes to keeping you satisfied it’s one of those few occasions where speed matters. Email us today at

Via Social Media

You can always message us on one of our social media platforms. You can find and follow us on Facebook, Twitter & Instagram @fetchshoplondon. Make sure to keep up to date with all things fashion, fetish and fun.

Contact Hours

Your satisfaction matters, that’s why we are here to help you seven days a week.

11:00am – 18:00pm Monday to Sunday

We only close on Christmas Day and New Year's Day, yes we practically live here but that means you get world class service.


Every now and again things go wrong, nobody is perfect. But we want you to give us the chance to make things right. If you have a complaint or need to give us feedback, please get in touch via any of the methods above and we will aim to fully resolve your problem within 3 days.

Technical Issues

If you discover a problem with our website, please let us know. That way we can fix it quickly, so you can get on with the important job of selecting your products and being fully satisfied.