Price Match Terms
Our Price Policy
Our aim is simple; to bring you the very best products at the very best prices possible.
We work closely with suppliers all over the world to offer the biggest range of items in the market. But range is only a small part of what we do. We know how important price is to our customers. We aim to ensure we always offer the products we sell at great prices. To do this we regularly check and update our prices against our comparable competitors. We also try to make sure our online and instore prices are aligned, so however you chose to shop you always pay the same price.
Occasionally we have special time limited event prices or offers availble online. If you notice a price difference when shopping in the store just let us know, as we always honour our lower price. The best way to keep up to date with these special offers is to sign up to our mailing list. That way you never miss out on amazing offers.
FETCH Price Match
If you find the same product for sale online at a lower price from a UK mainalnd comparable competitor, you can make a Price Match request. It's really simple to do. Just click the link on the product page and complete a Price Match Request Form. We will reply to you by email within 24 hours, once we've had the chance to review your request. To be a valid request it needs to meet our Price Match Terms, details of which are listed below.
It is worth checking your spam email if you don't appear to have had a reply asfter 24 hours.
First we need to make sure that your Price Match Request is for a product which is available from a comparable UK competitor. A comparable competitor is one who has both a physical bricks and mortar retail presence as well as an online store. Business that trade on a different basis to FETCH are not deemed to be comparable. We are unable to consider requests for the following; retailers who only operate online, auction sites, membership clubs, retailers in administration or closing down, non UK mainland competitors.
The competitor's online price must be publicly availble to any customer. To enable us to verify your request the price needs to be displayed on the competitor's website. We are unable to accept requests for exclusive membership discounts where a code is required to trigger a reduction in the advertised price.
The product you are making a Price Match Request for must be in stock and available to purchase from the comparable competior you reference. We are unable to honour a request for items that are not availble to purchase.
The price must apply to a brand new, identical individual product. The product must be the same make, model number, size and colour.
Competitor Promotions or Exclusive Discounts
We are unable to consider Price Match Requests for Products that are on offer from a comparable competitor as part of any promotion. This includes, but is not limited to fixed price reductions, multi buy promotions (ie 3 for 2), time limited reductions (ie this weekend only), sale items. We are not able to consider requests for items that are only available at a reduced price through the use of a voucher code. Items available as part of a bundle deal are unable to be consdiered for a Price Match Request.
Our shipping costs are excluded from Price Match.