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Delivery Policy

Discreet Packaging

You should be the only one who gets excited when your package arrives. 

We want you to be able to buy with confidence, that’s why discretion and your privacy are important to us. We make sure all orders are despatched in boring plain packaging. There will be no indication on the outside of your package as to what the contents are or where your purchase has come from.  

Depending on what you order, your items will be despatched in one of three ways, plain heavy-duty plastic envelopes, padded plain envelopes or for larger items plain brown boxes.

A delivery label is then applied to your package, either by Royal Mail or DHL depending on the service you have selected. We are required to detail a return address on your package. This is shown as Marginal LTD, Arch 6 Voltaire Road, Clapham, London SW4 6DH.


What are my Delivery Options and How Much will it Cost?

All orders are despatched from our warehouse in London in plain packaging with tracked delivery to your door. Always make sure if buying from outside the UK that the laws in your country do not prohibit the purchasing of the items on this site.

We have a range of flexible delivery options to help you get the things you want when you want them. We work hard to get your order to you safely, securely and at the best price possible. If selecting DHL as your preferred courier there are weight restrictions applicable to your order. For the UK the maximum weight is 10kg. For all other destinations the maximum weight is restricted to 2kg. Should your order exceed this maximum, we reserve the right to increase the cost of shipping. In these circumstances we will contact you directly to confirm the cost of shipping or offer you the option of ammending your order.


UK Mainland Delivery Options (including Northern Ireland & Scottish Highlands)

We use Royal Mail Signed For 2nd Class as our standard delivery option. Orders placed before 2pm are usually delivered within 2-3 working days including Saturdays. 

Want to super charge the speed of your delivery? Select DHL Express at the checkout for next working day* delivery on UK orders placed before 4pm. Manage your order using the On Demand Delivery (ODD) service from DHL. ODD keeps you informed about your expected delivery day and provides a set of standard delivery options via SMS and email. Find out more at www.ondemand.dhl.com

Service

Delivered

Cost

Free If You Spend Over

Royal Mail Signed For 2nd Class

2-3 Working Days (including Saturday)

£3.95

£30

DHL Express

Orders placed before 4pm Monday - Friday (10kg max)

Next Working Day*

£6.99

£150

 *certain remote areas will be delivered within two working days as advised by DHL upon acceptance of your order. Excludes Saturday, Sunday & Bank Holidays.

Europe 1

Orders for delivery to selected Mainland European locations are dispatched the same day when placed before 4pm Monday to Friday. This Premium Express Service from DHL means your parcel should be in your hands within 2 working days, in fact most destinations in this option arrive the next working day. Manage your order using the On Demand Delivery (ODD) service from DHL. ODD keeps you informed about your expected delivery day and provides a set of standard delivery options via SMS and email. Find out more at www.ondemand.dhl.com

Service

Delivered

Cost

Free If You Spend Over

DHL Express Worldwide (Europe 1)

Orders placed before 4pm Monday - Friday (2kg max)

1-2 working days*

£14.95

£200

At present this service is available only for the following locations; Belgium, France, Germany, Guernsey, Jersey, Luxembourg, Monaco, Netherlands, Republic of Ireland. Your expected delivery day will be advised to you by DHL upon acceptance of your order. *Excludes Saturday, Sunday & Bank Holidays.

Europe 2

Orders for delivery to Other European locations are dispatched the same day when placed before 4pm Monday to Friday. This Premium Express Service from DHL means your parcel should be in your hands within 2 working days, some destinations in this option will arrive the next working day. Manage your order using the On Demand Delivery (ODD) service from DHL. ODD keeps you informed about your expected delivery day and provides a set of standard delivery options via SMS and email. Find out more at www.ondemand.dhl.com

Service

Delivered

Cost

Free If You Spend Over

DHL Express Worldwide (Europe 2)

Orders placed before 4pm Monday - Friday (2kg max)

1-2 working days*

£19.95

£250

At present this service is available only for the following locations; Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City. Your expected delivery day will be advised to you by DHL upon acceptance of your order. *Excludes Saturday, Sunday & Bank Holidays.

USA

Orders for delivery to any USA location are dispatched the same day when placed before 4pm Monday to Friday. This Premium Express Service from DHL means your parcel should be in your hands within 2 working days, in fact in some states, delivery may even be the next working day. Manage your order using the On Demand Delivery (ODD) service from DHL. ODD keeps you informed about your expected delivery day and provides a set of standard delivery options via SMS and email. Find out more at www.ondemand.dhl.com

Service

Delivered

Cost

Free If You Spend Over

DHL Express Worldwide (USA)

Orders placed before 4pm Monday - Friday (2kg max)

1-2 working days*

£16.95

£250

*Excludes Saturday, Sunday & Bank Holidays.


Selected ROTW Locations 1

Orders for delivery to Selected Rest of the World locations are dispatched the same day when placed before 4pm Monday to Friday. This Premium Express Service from DHL means your parcel should be in your hands in 3-5 working days, dependant on your location. Manage your order using the On Demand Delivery (ODD) service from DHL. ODD keeps you informed about your expected delivery day and provides a set of standard delivery options via SMS and email. Find out more at www.ondemand.dhl.com

Service

Delivered

Cost

Free If You Spend Over

DHL Express Wolrwide (ROTW 1)

Orders placed before 4pm Monday - Friday (2kg max)

3-5 working days*

£24.95

£400

At present this service is available only for the following locations; Albania, Australia, Belarus, Bosnia & Herzegovina, Canada, Canary Islands, Iceland, Israel, Kosovo, Lichtenstein, Macedonia, Mexico, Moldova, Montenegro, New Zealand, Norway, Serbia, Switzerland, Turkey. Your expected delivery day will be advised to you by DHL upon acceptance of your order. *Excludes Saturday, Sunday & Bank Holidays.

Selected ROTW Locations 2

Orders for delivery to Selected Rest of the World locations are dispatched the same day when placed before 4pm Monday to Friday. This Premium Express Service from DHL means your parcel should be in your hands in 3-5 working days, dependant on your location. Manage your order using the On Demand Delivery (ODD) service from DHL. ODD keeps you informed about your expected delivery day and provides a set of standard delivery options via SMS and email. Find out more at www.ondemand.dhl.com

Service

Delivered

Cost

Free If You Spend Over

DHL Express Wolrwide (ROTW 2)

Orders placed before 4pm Monday - Friday (2kg max)

3-5 working days*

£34.95

N/A

At present this service is available only for the following locations; Argentina, Belize, Brazil, Hong Kong, India, Malaysia. Your expected delivery day will be advised to you by DHL upon acceptance of your order. *Excludes Saturday, Sunday & Bank Holidays.

 

Click & Collect - Available within 15 Minutes!!

Want to collect your items instead? No problem. Simply select the Click & Collect option at checkout and we will have your order ready and waiting for you to collect at our Clapham store within fifteen minutes…and it’s absolutely FREE!

Click & Collect is available within just 15 minutes from the time you place your order, between the hours of 11am - 9 pm Sunday to Thursday.

Over the weekend this service is extended and available between 11am to midnight on a Friday & Saturday. So if you need it, we're here to make sure you get it!

Please make sure you bring a copy of your order confirmation with you to allow you to collect using this service. Electronic versions of your order are the simplest way to do this. 

This service is currently not available for our Vienna store. However you are able to contact the store directly during opening hours and the team will be happy to reserve items for you to collect. Store contact details can be found by clicking here.


Same Day 3 Hour Delivery - 7 Days a Week*

Fetch are excited to be leading the industry with our premium Same Day 3 Hour Delivery Service. This option is available daily for selected London postcodes only between the hours of 10am and 9pm and because we know how you guys like to party, these hours are extended over the weekend. Simply select the option at the checkout and your order will be with you within 3 hours from the time we receive it. Please make sure you have read and understand the conditions of use (listed below) prior to selecting this service.

Service

Delivered

Cost

Free If You Spend Over

Same Day 3 Hour Delivery (Available to the following London postcodes only)

W1, W2, W6, W8, W11, W12, W14

WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R

EC1A, EC1M,  EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, ERC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, EC50

E1, E2, E14

SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20

SE1, SE4, SE5, SE6, SE8, SE10, SE11, SE13, SE14, SE15, SE16, SE17, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27

SM4, CR4, CR7

Within 3 Hours*

£9.99

£200

Conditions of Use - Same Day 3 Hour Delivery

* Available for orders placed during the following times only. Service not available for deliveries placed on Christmas Day, Boxing Day, New Year's Day & Easter Sunday.

Day

Hours of Service

Sunday to Thursday

Orders Placed after 10am and received before 6pm

Friday

Orders Placed after 10am and received before midnight

Saturday

Orders Placed after 10am and received before midnight

When selecting this service you confirm that you will be available to accept and sign for your delivery at any time during the three hour window that follows the succesful placement of your order. Please make sure you have provided us with a phone number that you can be contacted on during this time. If for any reason our courier is unable to deliver your order it will be returned to us and the cost of the return deducted from any applicable refund.

Postcodes covered by this service are restricted to selected London areas at this time.

Welcome to Our World!

One of your amazing friends thinks YOU will love FETCH as much as they do.

So they've sent you this link to get 20% OFF your first order.

To take advantage of their gift, follow these three simple steps.

1. Create an Account by clicking on the link at the top right of this page.

2. Browse the site and add the baskets you wish to order to your basket. The 20% discount will be automatically applied to each item you add to your basket.

3. Place your order and make payment.

Once you've completed your first purchase you can then make your own friend recommendations.

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